Arche Digital has a dedicated and experienced team of customer care professionals ready to assist your customers at any given time. We manage online shoppers enquiry regarding general product information, delivery timeline.  On behalf of our Brands, we also collect any return parcel, exchange parcel, and warranty (if applicable).

We can manage up to 11,000 calls/live chat monthly to assist with any product, delivery, and payment inquiries. Our agents are well trained and can provide support in the language that best suits your customers, including English, Mandarin and Bahasa Malaysia.

Therefore, it is one of our priorities that we promise to deliver an excellent customer service experience to your customers at all times.